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Support Features/Benefits
There are many support options including:
- PHONE - Live technicians are ready to take your call from 7am to 4pm Pacific Time.
- FACSIMILE (FAX)
- EMAIL
- ONLINE (Via GoToMeeting)
- SOFTWARE Email directly from within the software.
Other information about our support/ service plans:
- New full system purchases of Graveco Software products, come with 2 hours of free Support Services.
- The Graveco Technical Support Call Center has live technicians ready to take your call. It is NOT call back support.
- Service plans include a "roll-over" minutes option. If additional support time is purchased before the annual support expiration date, all unused minutes will roll-over into the new support plan.
- You will be notified via email and/or US Mail, within 45 days of your annual support expiration date or when your support time is about to expire.
- Support time charged is actual time used. Unlike our competitors which charge support in 15 minute increments, or charge per incident.
- All upgrades are FREE for downloading to all customers on a current support plan. Many of our competitors charge hundreds of dollars a year for their upgrades.
Click HERE for Support Pricing Information. |
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